Knovo
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Your best technician, on every job.

Your technician wears a camera. Knovo sees the equipment, prices the extra work from your book, and writes the job up.

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Design-partner pilot · residential HVAC · Bay Area · free

9:41

1420 Fremont Ave

No cooling · 2:00 PM

0:42
Camera connected· 87%Pause

Today 2:38 PM

Before you knock

Same unit was serviced here in 2024 — capacitor. Worth asking whether it is tripping the breaker.

CARRIERULMODEL 24ACC636A003SERIAL 4116E31984208/230V 1PH 60HZR-410A 4.5 LBMFG 09/2016

Look · data plate · 2:41 PM

Carrier 24ACC6, 2016. Start with the run capacitor, then check the contactor for pitting.

Capacitor's gone. Contactor's pitted too — another forty minutes.

From your price book

Contactor replacement$186
Send for approvalEdit
LookHold to talk

Illustration. Every priced line comes from your own book — unpriced work stays unpriced.

01 · DIAGNOSE

Camera on the data plate. Likely causes, in the order worth checking.

02 · PRICE

Extra work drafted from your price book. Never a number a model invented.

03 · APPROVE

One tap on the homeowner's phone, before the technician leaves.

04 · WRAP

Twenty seconds of talking. Invoice, warranty and service record write themselves.

Hands full? A small clip-on camera does the seeing, so nobody has to aim a phone at a panel. The phone stays in the pocket as the controller — tap Look, read the answer, send the quote, talk the wrap. We buy the cameras off the shelf; we do not make hardware.

He opened the unit for a bad capacitor and found the contactor burned too. So he ate it, under-billed it, or charged it and got an argument three weeks later. That moment is the leakiest money event in the trade — and you can hire a body, but you cannot hire a twenty-year technician.

Everyone else captures the job afterwards.

Keep your dispatch, your CRM, your accounting. We take the work order.

A form in the truckKnovo
When the record gets madeTyped from the truck afterwardsWhile the work is happening
Extra work found mid-jobA phone call the next dayApproved before they leave
What the technician doesFills in a formTalks. The camera is already on.
What you have in a disputeWhatever got typed at 9pmPhotos, timestamps, an approval

What it will not do.

It advises, you decide

Checks to run, in order — never a verdict to act on unexamined.

Grounded, or silent

If it cannot tell from the photo, it says so.

Hard stop on life safety

Gas, CO, electrical fire risk, structural: it flags and stops.

Nothing captured quietly

Consent both sides, capture state always on screen, pause any time. Identifiable footage is never sold.

We have not set a price, and we will not pretend we have.

It will be a subscription per technician. The number gets set with the shops that actually run it. Design partners are free either way.

Never a cut of your ticket, never per lead, never a fee to rank or be recommended.

Where the product actually is

Built

The job room and the agent in it — brief, photo questions, priced change orders, homeowner approval, dictated wrap.

Building now

Running it on a job you booked yourself, and per-technician billing.

Later

Deeper diagnosis, parts cross-reference, payment through Knovo, glasses.

Questions shops ask.

Do I have to replace the software I already run?
No. Knovo does not do dispatch, payroll, fleet, marketing or your CRM, and there is no plan for it to. It works on the job itself — the part your field-service app only sees afterwards, as a form someone fills in from the truck. What comes out is clean, copy-paste-ready notes for whatever you already keep the books in.
What will it cost?
Design partners run free. After that it is a monthly subscription per technician, and we have not set the number — it gets set with the first shops that actually use it. What it will never be: a cut of your ticket, a charge per lead, or a fee to rank or be recommended.
Is it recording my technicians all day?
No. There is no always-on recording and no open microphone in a customer's house. Every capture is deliberate — a photo, a dictation, a wrap — and it needs consent from the technician and the homeowner before anything is captured in a home. Identifiable footage is never sold.
What happens if the AI is wrong about a diagnosis?
Your technician's judgement is the decision, always. The agent proposes what to check and in what order, cites what it is leaning on, and stops outright on gas, carbon monoxide, suspected electrical fire risk and structural conditions. It never overrides code or the manufacturer's procedure. Pricing is safe by construction: it can only reference items in your price book, the arithmetic happens in code, and work you have not priced comes back marked unpriced.
Does the money still come to me?
Yes. The job is yours, the customer is yours, the ticket is yours. Knovo is software you pay for by the technician — not a marketplace, no leads, no cut of your work.
What hardware do my technicians need?
A small wearable camera and the phone they already carry. The camera is the eyes — clipped to a shirt or a hat, so nobody has to frame a shot with both hands inside a condenser. The phone is the controller and the backup camera. We do not build hardware: we are testing clip-on 360 cameras, action cameras and smart glasses with design partners and will supply whatever wins, so nothing about the product is locked to one device. Photos, notes and dictation are held locally and sync when the signal comes back, so a crawlspace with no bars does not lose the job.
Which trades, and where?
Residential HVAC service and repair in the San Francisco Bay Area, with 2–3 design-partner shops. Plumbing and appliance repair are next. Electrical opens later and under tighter safety limits.

Two or three shops. One trade. Free.

Bay Area residential HVAC, four to fifteen technicians, an owner who will look at the jobs with us once a week. You get the seats, the mounts and the price-book setup.

hello@knovohq.com

A real person reads it — there is only one of us.